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Sep 2017

TSG in Digital Transactions: A Merchant Focus Tops Tech Savvy in Integrated POS Systems Sales, A New Report Says

Marketers of integrated, cloud-based point-of-sale systems take note. It’s not enough to have full-featured service replete with multiple functions. It also takes a sales approach that is responsive and knowledgeable. That may sound like common-sense idea, but it’s one that has been vetted by The Strawhecker Group in its “The Land of Integrated, Cloud Based ‘POS’ Systems” report, released Wednesday.

The Strawhecker Group found that, of the 30 companies it evaluated in a mystery-shopper test, only a handful met the dual criteria of offering highly capable and flexible systems with a knowledgeable sales process that responded to merchant needs. Among the top five were Toast Inc., First Data Corp.’s Clover, Upserve Inc.’s Breadcrumb, Square Inc., and SalesVu LLC.

“There were lots of solutions that offer similar capabilities,” Jared Drieling, Strawhecker director of business intelligence, tells Digital Transactions News. So, the merchant-sales process component of the report investigated the quality of service. “Were they responsive?” Drieling says. “Did they help us set up a demo?”

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Sep 2017

Now Available: The Definitive Cloud Based POS Report

TSG's latest eReport, The Definitive Cloud Based POS Report, takes a deep dive into the integrated, cloud based U.S. POS market specifically surrounding the retail and restaurant verticals.

The report includes:

  • Detailed analyses and side by side comparisons of 30 major players
    • Ratings are giving for each player based on six main criteria and several subcategories 
  • Insights from live product demos
    • TSG experts anonymously completed sales calls and demos with each company to evaluate features, functionality and pricing
  • Merchant case study
    • TSG partnered with a real merchant to guide them through the selection process of finding a new POS system

Learn more.

Aug 2017

Now Available: Payments Industry Google Search Trends

TSG's latest eReport, Payments Industry Google Search Trends, illustrates how certain payments industry companies and topics are trending on Google web searches.

  1. The report displays relative comparisons for groups of peer companies and topics
  2. The report also provides insightful commentary & analysis on the companies and topics listed

Learn more.

Aug 2017

TSG in Digital Transactions: Vantiv To Take Worldpay’s Name In a Merger That Will Create a Global Acquiring Powerhouse

After two delays, processor Vantiv Inc. and London-based merchant acquirer Worldpay Group plc finally announced a formal deal Wednesday that has Vantiv acquiring Worldpay in a deal that creates a global processing powerhouse. “For Vantiv, the merger brings diversification from a geography and merchant-concentration perspective,” Jared Drieling, Director of Business Intelligence at TSG, tells Digital Transactions News by email. “Clearly, the deal provides Vantiv with international capabilities, and the top acquiring position in the United Kingdom. The merger also provides Vantiv some diversification within its existing merchant portfolio.”

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Jul 2017

TSG In Digital Transactions: With Transaction Time Critical, a Strawhecker Platform Monitors Gateway Performance

What’s the measure of a well-performing payment gateway? Time. Or, rather a lack of time.

Gateways, which route online transactions to one of multiple payment processors, are judged on their speediness and reliability. That’s why The Strawhecker Group, an Omaha, Neb.-based payments consultancy, started its Gateway Enterprise Metrics platform. The service monitors the performance of participating gateways in real time.

In May, the average transaction time was 3.2 seconds for the seven gateways in the evaluation. The slowest transaction time was 3.6 seconds, and the quickest was 2.8 seconds.

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Jun 2017

TSG in ISO & Agent: Focus on Technology and Specialization

VARs and ISVs serve an important role in helping merchant acquirers and independent sales organizations (ISOs) make sense of a complex web of payments processing moving parts. But for those acquirers and ISOs that serve small and mid-sized merchants, VARs and ISVs are particularly critical. While large merchants typically have internal IT departments to manage the hardware, software, and services inte- gration that merchants need to process payments, merchants with fewer IT resources are reliant on someone else to manage the integration, explains Jared Drieling, Director of Business Intelligence for The Strawhecker Group. Acquirers and ISOs are turning to VARs and ISVs for help in meeting these merchant needs.

“Merchant acquirers and ISOs need to evolve to new market demands and are looking to VARs and ISVs to provide a bundled package of hard- ware and software that works together for their merchant customers,” says Drieling.

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Jun 2017

TSG in Digital Transactions: In Yet Another ISV Play, GTCR Buys Sage Payment Solutions for $260 Million

Finally, the rumors can stop. Sage Payment Solutions, the U.S. merchant-services arm of Sage Group plc, has been sold to GTCR LLC, a Chicago-based private-equity firm, for $260 million, GTCR announced Friday. Reports of a possible sale of the company, which counts approximately 100,000 merchants in its portfolio, originally surfaced in January.

That growth could come via providing services to software developers. It was one of the first merchant acquirers to actively court independent software vendors, says Peter Michaud, director of project management at The Strawhecker Group, an Omaha, Neb.-based payments consultancy.

“Through Sage Group’s [enterprise resource planning] products and other ISV partners, Sage Payment Solutions is positioned to expand into new ISV verticals and partnerships,” Michaud says in an email to Digital Transactions News. The merchant acquirer also supports the ISO and bank channel.

Strength in integrated payments is a valuable asset lately, as borne out most recently with First Data Corp.’s deal to buy CardConnect Corp., an ISV, for $750 million. “As with recent acquisitions in the payment industry, technology and ISV integration is highly valued,” Michaud says. “The investment commitment in the platform reveals that GTCR sees an opportunity to use technology to drive both revenue growth and operational efficiencies at Sage Payment Solutions.”

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May 2017

TSG in Digital Transactions: North American Bancard Buys Total Merchant Services As Acquirer Consolidation Continues

Two powerhouse independent sales organizations are joining together. North American Bancard Holdings LLC is buying Total Merchant Services Inc. for an undisclosed amount.

The acquisition, one of many NAB has completed in recent years, marks a significant increase in processing volume, transactions, and merchant locations for the company, says Peter Michaud, director of project management at The Strawhecker Group, an Omaha, Neb.-based payments advisory firm.

The result will be a greater economy of scale for the merged company. “The new entity will process over $50 billion annually from over half a million merchant locations, establishing it firmly as one of the top 10 merchant acquirers (by merchant count) in The Strawhecker Group’s Directory of U.S. Acquirers,” Michaud says in an email to Digital Transactions News. “In addition, this acquisition will expand their offering in the health-care, home/repair, and beauty/fitness verticals, which are high growth, underpenetrated markets.”

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May 2017

TSG Advises Card Payment Services (CPS) in its Acquisition by Cayan

Recently Cayan announced their acquisition of Card Payment Services (CPS). The Strawhecker Group is pleased to announce its role as strategic and financial adviser to CPS in this transaction.

“TSG proved to be a valuable partner in the strategic decision process, and saw the value we have built though our unique portfolio and ISV relationships.  Most importantly they were able to demonstrate our value and through their extensive industry relationships, allowed us to selectively market our company which resulted in our agreement with Cayan.”
Andrew Caine, President CPS

“By introducing CPS as an acquisition candidate to Cayan, TSG helped us enhance our vertically focused strategy. TSG highlighted the strengths of CPS while understanding our goal of servicing under-penetrated niche markets. This transaction highlights TSG’s expertise in the payments and merchant acquiring space and its leadership position as the “trusted adviser” to the highest tier of payments companies.”
Henry Helgeson, CEO and Founder, Cayan

May 2017

Now Available: Consumer Card Brand Sentiment Survey Results

The Strawhecker Group's (TSG) latest eReport, Consumer Card Brand Sentiment Survey Results, provides the findings of a market study that gauges consumer sentiment of major U.S. card brands, and related technologies, in terms of trust and usage.

Payment Types Covered:

  • Card Brands (American Express, Discover, Mastercard, PayPal, Visa)
  • Mobile Wallets (Android Pay, Apple Pay, PayPal Samsung Pay, Starbucks)
  • Online Buy Buttons (Masterpass, PayPal One Touch, Visa, Other)

Learn more.