June 23, 2016Blog Posts

American Express Previews Amex bot for Facebook Messenger at Cannes-Lions

Business Wire

American Express today unveiled its plans to work with Facebook to explore innovative new experiences to interact with Card Members in Messenger. The concept demonstrated how American Express® Card Members could sign up to receive real-time notifications about their purchases, and important information about Card benefits and services related to those purchases, via an Amex bot for Messenger. For example, if a Platinum Card® Member purchases an airline ticket from Las Vegas to New York City, he or she would receive a purchase notification in Messenger and then may also receive a helpful reminder about how to access The Centurion® Lounge at the airport, as well as restaurant recommendations, courtesy of The Infatuation, for the upcoming trip. American Express expects to launch a pilot Amex bot for Messenger in the coming months for eligible U.S. Consumer and OPEN Card Members who opt-in to participate.

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