September 20, 2019Blog Posts

In a World of What Now, We Ask – What’s Next

Worldpay from FIS hosted more than 650 customers and partners in sunny Denver last week at their “What’s Next” conference.  Participants included a cross-section of the merchant acceptance business including merchants, financial institutions, independent software vendors, ISOs and PayFac organizations. The conference attendees touched every aspect of the acquiring acceptance ecosystem.

Peter Michaud, TSG Director of Project Management presented to the Worldpay from FIS Financial Institution Partners regarding the Value of Merchant Services to FI’s.

Throughout the conference, Worldpay from FIS expressed its commitment to drive scale and the benefits resulting from its recent transaction with FIS to its clients and partners and to help control the cost of acceptance. Worldpay from FIS executives stressed that the company was focused on being client centric with innovative services that will help propel partners to the next level and prepare for “what’s next” in our industry. Almost every session showed a high-level of engagement between the Worldpay from FIS speakers and the audience. The engagement level, and the interest from the audience on various topics demonstrated the value of such a conference.

Worldpay from FIS, the merchant acceptance side of the new organization, is committed to providing its clients processing on a global scale, taking advantage of the existing FIS worldwide footprint. The combined company processes an estimated 70 billion transactions and 7 trillion dollars in volume annually worldwide.

Royal Cole, Head of Worldpay from FIS North America, promised the company would continue to innovate for the benefit of its clients and partners, while leading innovation in the latest payments industry trends including real time payments, improved network and switch capabilities, as well as sharing its innovative loyalty program assets with its merchant accepting partners and clients.

Partner and Customer Reactions

  • “One of the reasons why I came here was just to get some direction, and learn more about where Worldpay and FIS are going, and how that’s going to impact our merchants and the relationships that we have with them.”
  • “The partnerships here are truly valued by us. We just get a lot of value in being able to talk with the partners, understand their need, and work with the product folks.”
  • “I expect to see what FIS and Worldpay can bring together for my financial institution. We’re a small, community bank. We’ve been with FIS for 20 years, and Worldpay for 20 years. The both of them together will be interesting.”
  • “It’s been really interesting to see the overall strategy of where Worldpay and FIS are going, and how the partners can be a part of that on an ongoing basis.”
  • “From our point of view, we’re always looking for a partner that has the same strategic alignments as ours. From our view, we want to build what we’re doing on our payment technology platform in line with where our partners are going.”
  • “It’s a great forum. It’s all about the payments, the disruption market right now. A lot of things are happening in the payments’ industry. With FIS and Worldpay together, I think they are putting a lot of complex things, making it simple for merchants.”
  • “A lot of digital payments happening, a lot of ways millennials are trying to make payments. Providing all those platforms to them to make decisions, at the same time it’s a seamless customer experience. I think what’s next is very important to see what kind of innovations are coming in the future, and how we can easily integrate with our system.”
  • “I was most curious on how FIS and Worldpay were really going to create a strategy on a go-forward for the market. They are in two different worlds, but there’s so much overlap. That was enlightening for me, to see the future on the banking side, and on the merchant services side, on how those two can meet in the middle.”
  • “Learned a lot about dynamic payout. We’re somewhat familiar with it, but we’ve learned a whole lot more about it. I think we’re going to probably migrate towards that in the coming months, I would say.”
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