MasterCard account holders will soon be able to check on their accounts, track their spending, review past purchases and more right in Facebook Messenger. That’s right – MasterCard is the latest company to embrace Facebook’s chatbot platform as a new means of interacting with its customers in an automated, but A.I.-enhanced way.
The company announced its plans at the Money 20/20 conference this week. The bot itself is powered by Kasisto’s conversational A.I. platform KAI, a spin-off from SRI International. (SRI, as you may know, was also home to Siri before Apple acquired it.)