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EMV Survey Results: The Aftermath



In January 2016, TSG conducted a survey to gauge EMV readiness in the payments ecosystem. The results of this survey cover insights from 101 respondents across 92 payments companies, representing nearly 4 million card-accepting merchants in the U.S. market.

These insights come straight from key companies in the payments ecosystem, and are completed by individuals that have a strong level of EMV knowledge. In addition to quantitative data on various aspects of EMV readiness, the report is packed with direct comments and concerns on the issues surrounding EMV implementation in the U.S.

This report includes: current estimates on EMV market readiness, current and historic expectations for future EMV market readiness, use of EMV-related fees, chargeback issues, impact of the media on EMV efforts, EMV implementation pain points, and aggregated respondent demographics.

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