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How do you stack up against other providers? TSG’s mystery shopping engagements allow you to see your business and your partners through the eyes of the merchant.

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Mystery Shopping Engagements

TruShop is TSG’s answer to mystery shopping. TruShop allows you to see your business and your partners through the eyes of the merchant. The service provides an unprecedented look at how merchants view you and your competitors’ businesses.

  • Objective: Evaluate your organization from a real merchant’s perspective to highlight weaknesses, disconnects, and lastly, opportunities to improve
  • Approach: Scalable, granular, and industry-specific, so no matter your focus, strategy, or tactics, TruShop is there to make sure that every decision is made with the merchant in mind
  • Goal: Help your organization succeed in an exceedingly competitive and complicated market

TruShop Video

50 seconds

TruShop Overview

TSG partners with merchants to help its clients make changes to create better experiences and solutions. By leveraging a real merchant’s persona, TruShop can reconstruct, record, and improve sales and customer interactions to help leadership craft the perfect merchant experience.

Evaluation and Testing

TSG is capable of evaluating and testing several types of businesses and business partners:

  • Acquirers
  • Banks
  • Point-of-Sale
  • ISVs
  • Resellers
  • ISOs
  • Gateways
  • Shopping Carts

Merchant Perspective

TSG can test various sales channels and initiate sales processes from the perspective of various merchants:

  • eCommerce
  • Start-up or Enterprise
  • Restaurants
  • Retail
  • Hospitality
  • Salon
  • Fitness
  • Healthcare
  • Education


TSG can evaluate the capabilities, services, responsiveness, and overall perceptions:

  • Customer Service
  • Risk/Underwriting
  • Price
  • Integration
  • Onboarding Processes
  • Application Processes
  • Merchant Experience
  • Product Features
  • Product Capabilities
  • Social Media Tracking