As a result of the COVID-19 crisis, consumers have changed the way they pay for goods and services. Trevor Forbes, an electronic payments expert at The Strawhecker Group consultancy, shares the results of a new survey that spotlights the latest trends. And he discusses the implications for fighting fraud.
In a video interview about the survey of small businesses, which was conducted with the Electronic Transaction Association, Forbes discusses:
- Fraud and payment card chargebacks by industry during March 2020;
- The growing use of contactless payments;
- The rapid rise in telephone payment transactions and inherent fraud risks.