August 12, 2019Blog Posts

UK lender trials voice banking with Google Home

CNBC

NatWest is trialing voice banking in the U.K. using the Google Assistant via Google Home smart speakers or a smartphone.

The three-month pilot will involve 500 customers, according to the bank, which is a member of the RBS Group. They will be able to ask questions about their account balance and recent transactions and will receive a verbal response, with information also appearing on a smartphone screen.

“This technology will make it easier for people to bank with us and could bring particular benefits to those who have a disability, as voice banking eliminates the need for customers to use a screen or keyboard,” Kristen Bennie, NatWest’s head of Open Experience, added.

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